Shipping policy

Libra Shipping Policy:

Thank you for shopping with Libra! We want to ensure that your online shopping experience is enjoyable and hassle-free. Please review our shipping policy below for important information regarding the shipping of your orders.

1. Order Processing Time:

We strive to process and ship all orders within 1-5 business days of receiving them. However, please note that during peak seasons or promotional periods, processing time may be slightly longer.

2. Shipping Methods and Rates:

We offer various shipping methods to provide you with flexibility and convenience. The available options and corresponding rates will be displayed at checkout. Please note that shipping rates are based on the weight, size, and destination of the package.

3. Delivery Time:

The estimated delivery time depends on the shipping method selected and the destination. Once your order has been shipped, you will receive a confirmation email containing the tracking information, allowing you to track the progress of your package.

4. International Shipping:

We currently ship to select international destinations. Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient, and we recommend contacting your local customs office for more information.

5. Order Tracking:

We provide tracking information for all orders. You can track your package by using the tracking number provided in the shipping confirmation email or by logging into your account on our website.

6. Shipping Address:

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or lost packages due to incorrect or insufficient address details. If you need to update your shipping address after placing an order, please contact our customer service team as soon as possible.

7. Order Modifications and Cancellations:

Once an order has been placed, we are unable to modify or cancel it. If you have made an error in your order, please contact us immediately, and we will do our best to assist you.

8. Shipping Delays and Issues:

While we strive to ensure timely delivery of your orders, please note that external factors such as weather conditions, carrier delays, or unforeseen circumstances may impact shipping times. We will do our best to communicate any known issues and work towards a resolution.

If you have any questions or concerns regarding our shipping policy, please contact our customer service team. We appreciate your support and look forward to providing you with a seamless and enjoyable shopping experience at Libra.